8 Things We Do Better

We challenge you to find another printer or computer consulting firm in east Idaho that would dare to make these promises:

1. We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer or printer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the labor charge is discounted by 50 percent.
   
   

   "Yes, Steve, please tell me more!"

2. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician within 24 hours.
3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. Your “Thrilled Today Or You Don’t Pay” 100% Money Back Guarantee. If you are ever dissastified with an onsite visit or service we’ve provided, call and let us know. We will work with you to correct or repeat the service at no additional charge, or arrange for another technician to repeat the service at no additional charge. If this still does not resolve the issue, call me directly at 208-589-6684. If I can't resolve the issue, I will authorize a 100% refund of the money you’ve paid us. All we ask is that you notify us within 72 hours of the unsatisfactory service and before another service begins. You’ll notice we don’t hide behind small print, legal-eeze, or other weasel clauses in our guarantee. That’s because we are completely confident in our ability to fix whatever problems you have and make you thrilled that you called us.
5. If Our Toner Doesn’t “Blow The Socks Off” The Competition, We Will Buy You One Of Theirs. If you are ever dissatisfied with one of our remanufactured toner cartridges, call and let us know. We will exchange the cartridge immediately and vacuum out the printer, if needed, at no additional charge. If you still aren’t satisfied with the quality of our Premium or Standard Remanufactured toner cartridges, we will buy you the remanufactured toner cartridge you were using before trying us.
   
   

   "Yes, Steve, I want to know more about your "Premium Remanufactured" Toner Cartridges!"

6. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your printer, network or your data. Before we start working on your printer, computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
7. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
8. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
   
   

   "Steve, where do I sign up?!"